Welcome to 1300 Melbourne Cab. By booking a ride or using our website and services, you agree to the following terms and conditions. These terms are designed to provide a safe, reliable, and comfortable travel experience for all customers.
Booking and Confirmation
All bookings must be made with accurate details, including pickup location, time, and contact information. Once your booking is confirmed, our team will arrange the most suitable vehicle, including Premium Service cars and Maxi Van options where required. Changes or cancellations should be made as early as possible to avoid delays.
Customer Responsibilities
- Provide correct pickup and drop-off details during booking.
- Be ready at the scheduled pickup time to avoid waiting charges.
- Treat drivers and vehicles with respect at all times.
- Ensure luggage and personal belongings are managed safely.
- Inform us in advance if special requirements are needed.
Service Policy
- Fares are calculated based on distance, time, and service type.
- Premium Service vehicles offer enhanced comfort and priority bookings.
- Maxi Van bookings are subject to availability and group size.
- We reserve the right to refuse service in case of unsafe or inappropriate behaviour.
- Delays caused by traffic, weather, or unforeseen circumstances may occur.
Liability and Safety
1300 Melbourne Cab aims to deliver reliable transportation, but we are not responsible for delays beyond our control. Customers are advised to secure personal belongings and follow safety guidelines during travel.
By using our services, you agree to these terms and help us maintain a professional and dependable transport experience.
