At 1300 Melbourne Cab, we aim to provide a smooth and reliable travel experience for every passenger. We understand that plans can change, so we have created a simple cancellation and refund policy to keep everything clear and fair for our customers.
Passengers can cancel their booking at any time before the scheduled pickup. We recommend cancelling as early as possible to avoid any inconvenience. If a booking is cancelled within a reasonable time, no cancellation fee will apply. However, late cancellations or no-shows may incur a small charge, depending on the time and service booked.
For prepaid bookings, refunds are processed according to the timing of the cancellation. Approved refunds will be returned to the original payment method within a few business days. Our support team is always available to assist with refund requests or any concerns related to your booking.
- Cancellations made well before pickup are eligible for a full refund.
- Late cancellations may attract a minimal fee based on service and timing.
- No-show bookings may be non-refundable.
- Refunds for prepaid trips are processed to the original payment method.
- Changes to bookings can be requested subject to availability.
- Special bookings like Premium Service or Maxi Van may have specific terms.
- Our customer support team is available to help with all cancellation or refund queries.
We value your time and trust. Our goal is to ensure a transparent and hassle-free process so you can book with confidence every time you travel with 1300 Melbourne Cab.
